As customer expectations continue to evolve, businesses need more than just a print provider. They need fulfillment solutions from a partner that can adapt to changing demands, improve efficiency, and deliver consistent customer experiences.
At Hemlock, our technology-driven fulfillment solutions support organizations across North America. From warehousing, inventory management, custom kitting, and direct-to-customer shipping, our integrated fulfillment services help businesses streamline logistics and scale efficiently.
What Is Order Fulfillment?
Order fulfillment is the complete process of receiving orders, storing and packing products, and shipping them to their final destination. Depending on the program, fulfillment may also include inventory management, custom kitting, and branded packaging.
A strong fulfillment strategy reduces shipping delays, improves inventory accuracy, enhances the customer experience, and ultimately helps businesses scale.
Hemlock’s Fulfillment & Distribution Capabilities
Operating from Hemlock’s Fulfillment & Distribution Centre in Richmond, BC, our team supports mid- to high-volume fulfillment programs with a focus on accuracy, visibility, and scalability. Our workflows accommodate a variety of ordering systems. Whether you’re working with spreadsheets or a sophisticated e-commerce platform with API integrations, we work with you to ensure seamless order intake. Our facility is equipped with advanced inventory management systems, more than 2,400 pallet locations, and over 500 shelf-picking locations. Altogether, this enables us to customize fulfillment programs across a wide range of industries. Real-time inventory counts, online order tracking, and scalable staffing allow us to adapt to changing demand while maintaining consistent service.
Unlike traditional warehouse providers, Hemlock also integrates commercial print production directly into fulfillment workflows, allowing organizations to manage printed materials, marketing collateral, and non-print items through a single partner.
Our fulfillment infrastructure supports organizations with diverse operational requirements. We handle corporate gifting programs, subscription boxes, retail products, publications, etc., for organizations in industries like healthcare, education, technology, hospitality, and more. For example, a globally renowned Canadian public research university relies on Hemlock to print and distribute course materials across the country. During regular periods, the program averages approximately 120 orders per month. That number increases to more than 500 orders per month during peak seasonal intake periods. Orders typically ship with an impressive turnaround of two business days, and same-day fulfillment is available for expedited requests.
In the retail and gifting sector, a Vancouver-based company specializing in ethically sourced, community-minded gift baskets depends on Hemlock to produce their printed materials and meet strict kitting requirements and fulfillment timelines. This program averages approximately 210 orders per month throughout the year, with seasonal peaks exceeding 2,700 orders per month.
In the arts, one premier quarterly art journal averages approximately 300 shipments per month. Peak distribution periods see close to 2,000 orders. Meanwhile, a leading generative AI company distributes a monthly publication through Hemlock that requires fulfillment of approximately 3,700 orders per month.
Sustainable Fulfillment Solutions
Sustainability is becoming an increasingly important consideration in logistics and fulfillment operations. At Hemlock, it is integrated into our broader social purpose.
We actively track greenhouse gas emissions and work to reduce environmental impact across our organization. Our print facilities are FSC®-certified, and we offer carbon-neutral printing options for clients looking to align their campaigns with broader sustainability goals.
By combining print production and fulfillment through a single partner, organizations not only simplify logistics. They also create efficient programs that are better for the environment.
Choosing the Right Fulfillment Partner
When evaluating fulfillment providers, organizations should consider scalability, integration, sustainability, and overall performance. The right partner should be able to support diverse operational requirements while adapting to changing customer expectations and business needs.
At Hemlock, we combine fulfillment expertise with integrated print production, advanced inventory management, custom kitting, and direct-to-customer distribution. Whether you require 100 shipments per month or several thousand, we scale alongside your business while maintaining quality service.
Ready for a better fulfillment partner? Contact us or connect with your Account Manager to learn how our integrated fulfillment solutions can unlock your business potential.